Refund Policy

Last Updated: October 29, 2026

1. Overview

At AlinaMart, we want to provide a convenient and satisfactory shopping experience. This Refund Policy explains how customers can contact us regarding damaged, defective, incorrect, or otherwise eligible products.

Please review this policy before placing an order.

2. Eligibility for Refunds

You may contact us to request a refund or other appropriate resolution if:

  • You receive a damaged or defective product.

  • You receive a product different from what you ordered.

  • Your order has a verified issue that makes it eligible for a refund under applicable law.

  • Another valid issue arises that requires review by AlinaMart.

Refund eligibility depends on the circumstances of the order, the condition of the product, and applicable consumer protection requirements.

3. Reporting a Problem

If you receive a damaged, defective, or incorrect product, please contact us as soon as reasonably possible after delivery.

When contacting us, please provide:

  • Your name and contact number.

  • Your order number.

  • The name of the product.

  • A description of the issue.

  • Clear photographs or other supporting evidence, where applicable.

This information helps us review your request and determine the appropriate next steps.

4. Refund Review Process

After receiving your request, we will review the order details and the information you provide.

We may contact you for additional information if necessary. Once the review is complete, we will inform you of the decision and any applicable return or refund arrangements.

5. Return Conditions

Depending on the nature of the issue, we may request that the product be returned before approving a refund or replacement.

If a return is required, we will provide instructions regarding the return process.

Please keep the product, its packaging, accessories, and purchase details available until the issue has been resolved, where reasonably possible.

6. Refund Method and Processing

Approved refunds will generally be processed through the original payment method or another mutually agreed method, where applicable.

The time required for a refund to appear may depend on the payment provider or financial institution.

For cash-on-delivery orders, we may contact you to arrange an appropriate refund method.

Any applicable refund amount and processing arrangements will be communicated during the review process.

7. Non-Eligible Requests

A refund request may not be approved where the circumstances do not justify a refund under our applicable policy or the law.

Each request will be reviewed individually. Nothing in this policy is intended to exclude or restrict any consumer rights that cannot legally be excluded.

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation may depend on whether the order has already been processed, dispatched, or delivered. We will inform you of the available options based on the order status and applicable requirements.

9. Contact Us

For refund requests, product issues, or questions about this policy, please contact AlinaMart.

Business Name: AlinaMart

Website: https://alinamart.com/

Phone: 01711-741337

Email: gmpranto75@gmail.com

Address: Sirajsingha, Sador, Jashore, Bangladesh.

Please include your order number when contacting us about an existing purchase.

Thank you for shopping with AlinaMart.